Recently, our office received a call from a concerned community member about a local Veteran. The caller meant well—and I appreciate that. It prompted a question worth discussing: When there is concern about a Veteran, is Veterans Services the first call?
The answer is: it depends.
County Veterans Service Officers (CVSOs) advise, assist, and advocate. We help Veterans apply for benefits, navigate VA systems, and connect with resources. We are county employees. We are not medical providers. We are not social workers. We are not law enforcement. And we do not respond to emergencies.
If someone is experiencing a medical emergency, mental health crisis, or immediate safety concern, the correct first call is 911. Emergency responders are trained and equipped to assess and intervene in urgent situations. Veterans, like all citizens, rely on the same emergency systems available to the entire community.
Another important consideration is consent. We cannot force services, medical treatment, or benefits on a Veteran. Even when concern comes from a good place, the Veteran must be willing to engage with us. Advocacy works best when it is collaborative.
There are also situations where well-intended intervention may unintentionally complicate a Veteran’s circumstances. For example, involving law enforcement or social services without understanding the full picture can sometimes create additional stress or consequences. Every situation is unique.
So where does Veterans Services fit?
If you are aware of a Veteran who may need assistance with benefits, housing resources, VA health enrollment, or general navigation of services—and the Veteran is willing—we are absolutely here to help. If you are unsure whether something is an emergency, ask yourself a simple question: Is someone in immediate danger? If yes, call emergency services first.
Community concern is valuable. Looking out for one another matters. But understanding the right tool for the situation matters just as much.
Our office exists to support Veterans and their families. We advocate within systems, we explain options, and we help connect the dots. We simply operate within certain boundaries.
If you have questions about whether a situation is appropriate for Veterans Services, call and ask. We are always willing to have that conversation.
Brad Anderson and Melissa Crandall, Lake County Veterans Service Officers, 218.834.8326 or cvso@co.lake.mn.us
Karen Christianson, Cook County Veterans Service Officer, 218.387.3639, or karen.christianson@ co.cook.mn.us
